Pilot fish is having a problem with cable-company-provided webmail, and it seems like the logical thing to do is to contact the company through its online chat system.

"I did this while at work so I could multitask on other activities, as I figured this would take a while," says fish.

"I explained that the email search box doesn't work very often -- I enter a word to search, wait for the drop down list of whether it's the sender, subject or email text and then wait...and wait...and wait..and nothing happens."

On the other end of the chat, "Gavin" asks some of the same questions several times, but after five minutes tells fish, "I will go ahead and fix this issue for you."

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